Level 2 Diploma in Team Leading

Key responsibilities: leading teams, managing performance, leading and managing teams, managing change, customer service.

Roles may include: Team leaders, supervisors, entry level management positions.

Entry requirements: typically be five GCSEs at Grade C or higher.

Mandatory Units:

  • Manage personal performance and development
  • Communicate work-related information
  • Lead and manage a team
  • Principles of team leading
  • Understand business

Optional Units:

Section A:

  • Develop working relationships with colleagues
  • Contribute to meetings in a business environment
  • Principles of equality and diversity in the workplace
  • Promite equality, diversity and inclusion in the workplace
  • Manage team performance
  • Manage individuals' performance

Section B:

  • Health and safety procedures in the workplace
  • Store and retrieve information
  • Handle mail
  • Employee rights and responsibilities
  • Deliver customer service
  • Understand customers
  • Resolve customer service problems
  • Negotiate in a business environment