ILM Certification

ILM Certification Level 3 Leadership and Management


Our ILM accredited programme develops delegates’  knowledge, skills and behaviours which are critical success factors for highly effective people managers.

The programme runs for approximately seven months and consists of pre-course work, classroom training, virtual support and assignments to achieve accreditation.

Our workshops are highly interactive.  We facilitate engaging discussion within the group, deliver and facilitate presentations, case studies and group work. The workshops promote reflective review, and encourage delegates to find opportunities to apply the learning in the workplace. Delegates are supported with an action learning based coaching session and will complete two work-based learning assignments, which are assessed and verified by the ILM in order to achieve their accreditation. 

Who Should Attend

This course is designed for first line and junior managers who are seeking an industry recognised qualification or for experienced supervisors and team leaders wishing to improve their skills for their next management role.


Introduction to ILM, certification and assignments

Effective Leadership

•       The difference between leadership and management

•       The role of trust and respect in effective team leadership

•       Identifying your leadership style

Building a Successful Team

•       The key characteristics of groups and teams

•       The stages of team development and the practical actions a manager can take

•       The dynamics of effective teams

•       Team roles

•       Building a balanced team to achieve SMART objectives

The Communication Process

•       The importance of open communication

•       Communication using empathy and building effective relationships in the team

•       Keeping your team informed

•       Using social/behavioural styles effectively

•       Maintaining confidentiality

•       The effects of attitudes, perception and cultures on interpretation when communicating in the workplace

Team Motivation

•       Put motivational theory into practice

•       Explore key motivators

•       Find out what motivates your team


•       The importance of feedback to improve communication and performance

•       Feedback techniques to motivate and increase performance

•       Inviting and accepting feedback to improve your own performance  

Conflict Management

•       Identify causes of conflict at work

•       Describe the stages in the development of conflict

•       Explain the effects of conflict on individual and team performance at work

•       Explain a recognised technique to minimise and resolve conflict in the workplace

•       Describe how to promote a positive atmosphere in order to minimise the adverse effects of conflict in the workplace

Learning outcomes:

At the end of this course you will be able to:

Understand the leaders role of embedding vision, mission and values into the every-day operations

Recognise the need for common sense of purpose