ILM Certification

ILM Level 2 Award in Team Leadership


Effective teamwork and communication are critical to develop and maintain productivity and job satisfaction. Our programme develops peoples foundation skills, knowledge and behaviours to make a valuable contribution to their teams.

Our workshop is delivered over a three month period with pre-work, initial introduction of the group and the facilitator followed by a two-day classroom workshop.  Each attendee will complete a work-based assignment that will be assessed and verified by the ILM in order to achieve their accreditation.

Delegates will be attending a highly participative, facultatively-led workshop consisting of engaging discussion, presentations, validated tools of self-assessment, case studies and group work. We promote reflective review, and encourage delegates to find opportunities to apply the learning in the workplace.

Who Should Attend

This course is designed for anyone working within a team who is seeking an industry recognised qualification for their contribution.



  • Course overview and the ILM 
  • How the assessment will be conducted

The Role of the Team Leader

  • The various roles, functions and responsibilities of a team leader – depending on the workplace
  • Limits of authority and accountability and how these are defined
  • The importance of respect and trust and how to establish and maintain these
  • Range of leadership styles and their application in various situations
  • Identify your areas of strength and possible improvement

Leading your Work Team

  • The difference between management and leadership
  • Assessing your leadership style
  • Identify effective team behaviours

Communicating Effectively

  • Stages in the communication process
  • Barriers to communication and how to overcome them
  • Different ways to communicate and their relative advantages and disadvantages
  • Planning and preparation for briefings
  • Promoting and handling questions
  • Reporting back to management

Team Motivation

  • Effective motivation models at work
  • Blending personal objectives with organisational objectives
  • Using rewards (behavioural) and positive feedback to optimise performance
  • Ensure team members understand what is required of them


  • Difference between coaching and training and when each is appropriate
  • Coaching techniques to build confidence and ownership in the workplace
  • Techniques for stretching individuals to fulfil their potential
  • Methods to avoid and overcome failure
  • Use of constructive feedback and techniques to promote positive attitude


  • Two reviews due six weeks from the start of the course