Personal Performance

Emotional Intelligence


The most effective and successful leaders in organisations today have a high level of emotional intelligence / Emotional Quotient. Through self-management tools and techniques, this interactive workshop develops your skill sets and strategies to manage your emotions, respond effectively to the emotions of others, and improve personal effectiveness and team performance.

You will have the opportunity to take an assessment of your own Emotional Intelligence Quotient using an optional TEIQue diagnostic pre-workshop.

Who Should Attend

Team members, leaders, managers, anyone looking to develop their understanding and skill sets in emotional intelligence. 

Course Outcomes

At the end of this course, participants will be able to: 

• Understand the origins and nature of emotional intelligence

• Manage the relationship between emotion and reason

• Have more impact with others at an emotional level

• Better manage strengths and weaknesses

• Apply emotional intelligence competencies and achieve effective results

• Raise and develop greater self-awareness and self-understanding of your leadership style

• Better their insight into understanding other people and situations

• Manage relationships more effectively

• Build emotionally-intelligent teams and organisations

• Develop your skills as an emotionally intelligent leader



• What is Emotional Intelligence and EQ?  

• How to measuring your own emotional intelligence

• Emotional intelligence as a multi-dimensional model

• The benefits of EQ in the workplace

• Assessing your individual EQ baseline

• Applying EQ to become a more authentic leader

• Self-Awareness - The Key to Emotional Intelligence

• Your EQ Assessment and EQ models

• Effective emotional competency models

• The core competencies: self-awareness, self-management, social awareness and relationship management

• Recognising and affirming your emotions

• Developing your personal authenticity

• Courageous Leadership

• Taking control of your negative self

• Interpersonal Effectiveness: Social Awareness and Relationship Management

• Reading the emotional landscape

• Creating a positive and productive team environment

• Developing your active listening skills

• Facilitating effective communication

• Strategies for managing relationships

• Matching your words and your body language

• Building an Emotionally Intelligent Team

• Building strong teamwork

• Balancing individual team member roles

• Applying Emotional Intelligence

• Practising emotionally intelligent leadership

• Develop your personal action plan