Course events and Training terms and conditions (V1)

This page tells you (“you” being the person contracting with Orbital Training and Consulting for courses and training) the terms and conditions on which we (“we”, “us” or “Orbital Training & Consulting”) supply courses, events and training and is to be read in conjunction with our General Terms and Conditions of Business, published on our website (insert link). If there is any inconsistency between any of the provisions of these terms and conditions and the general terms, the provisions of these terms and conditions shall prevail. Please read these terms and conditions carefully before booking any course on our website. You should also be aware by booking any course, event or training session you are bound by these terms and conditions. You are advised to print a copy for future reference.

1: Booking courses, events or training

Bookings for courses can by made via our website or by contacting our sales department on + 44 (207) 193 9661 or coursebookings@orbitaltraining.co.uk.

We are unable to allow delegates to start a training course unless the fees have been paid for in full.

2: Changes or cancellations to courses

We make every effort to ensure the prices, contents, dates are correct at time of being published. If an error in the pricing is apparent before you have confirmed booking of the course we will contact you and give you the option to accept at the correct price or cancel the course. In the event of a course cancellation Orbital Training and Consulting will make every effort to transfer your booking to the next available course at your preferred location. It should be noted that we hold no liability for any costs/losses incurred as a result of such changes. If we are not able to provide your course, we will ask you to return any course material supplied (at our cost) in the condition they were sent to you and we will refund any fees paid up to the time of the cancellation. Orbital Training and Consulting reserves the right to change prices listed without prior notice.

3: Provisional bookings

We are unable to reserve a place for any persons onto a course until either full payment, deposit (if applicable) or a purchase order had been received and the place you are requesting has been confirmed by us.

4: How to Pay

On-line payments are handled by via our shopping cart and Paypal. Payment can be made by invoice, credit card, debit card, cheque, bank transfer and PayPal. American Express is currently not accepted. If you are paying by credit card an additional 2% processing fee will be applied to your bill.

5: VAT charges

All the fees quoted are exclusive of VAT. This amount will be shown on the invoice separately. We will send you a VAT invoice to cover the payment amount.

6: Cancellations of bookings

If you wish to cancel a course booking your request must be received in writing. A refund can be arranged on written request if the invoice has been paid in full, and if no other courses are pending from the same organization. Course cancellations incur charges based on the date of receipt of the written notice. A credit note will be raised in accordance with the charges.

7: Course transfers

If you wish to transfer to another course a request must be received in writing stating reason for alteration and the preferred course you wish to book on to. Course transfers will incur a fee based on the date of receipt of a written request as show below and are subject to a £35.00 administration fee. Please note: bookings may only be transferred once.

8: Course substitutions

Substitutions can be made for the original nominee up to two days before the course start date, unless examinations have been ordered in the name of the intended delegate.

9: Fee refunds

If you wish to exercise your right in cancelling a course booking, Orbital Training & Consulting will refund the fees paid in accordance with our cancellation policy.

10: Examination fees and re-sits

Course and examinations fees are payable regardless of examinations results. Refunds will not be given to those delegates who fail examinations. Delegates are offered the opportunity to re-sit the examination; the cost of the re-sit will apply and depend on the course taken. Each examination body has stipulations regarding exam registration, costs and deadlines. You will be advised by us of their process where applicable.

11: Copyright of materials

All materials provided by Orbital Training and Consulting for our courses including graphics, text, software, audio, music and design are owned by Orbital Training and Consulting, our third party course providers or delivery staff. No content in whole or in any part of Orbital Training and Consulting materials may be copied, reproduced, uploaded, posted, displayed, linked to or used in any way without the prior written permission of Orbital Training and Consulting. Any such use is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of Orbital Training and Consulting, or in the case of material licensed to Orbital Training and Consulting, the owner of this material.

12: Written communications

It is a legal requirement that some of the information we sent you should be in writing. When you use the website, you accept that communications received by us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communications be in writing. This condition does not affect your statutory rights.

13: Attendance Instructions

Joining instructions will include all venue and course information. These are supplied to all delegates at least 10 working days before the start of the course. If a delegate has any special requirements please inform us at least 5 days before the start of the course.

14: Non – EU Delegates

If you are a resident out side the European Union (EU) please ensure that you have a valid visa and can comply with all UK immigration requirements as set out by the Home Office.

15: Individual needs

Orbital Training and Consulting aims to make sure all the events we hold are accessible to all who wish to attend. Should you have any specific requirements to allow you to attend our courses please highlight this on your booking and we will contact you to discuss your requirements.

16: Venues

The venues we use are handpicked by us and regularly visited to ensure a high standard is consistently met. Orbital Training and Consulting use high standard hotels, conference facilities and client sites to deliver the training and workshops we offer.

17: Accommodation

If you have booked and confirmed a place on one of our events and require travel information then please do contact us on coursebookings@orbitaltraining.co.uk or +44 (207) 193 9661 and we will assist with your requirements.

18: Data Protection Act

Orbital Training and Consulting is registered under the provisions of the UK Data Protection Act 1998. Any personal data concerning our delegates in kept in confidence. Please refer to the Orbital Training and Consulting Code of Practice for Data Protection.

19: Orbital Training & Consulting Bank details

Please contact a member of our team if you require our bank details or a copy of your invoice.

20: Training and Events team contact details

For any questions or queries relating to your public course or in-house event, please speak with your sales contact or contact the main office and talk to the events organization team.

+ 44(020)7 193 9661

info@orbitaltraining.com

21: Disclaimer

Attendance by a delegate onto a training course, including courses offering formal qualification and certificate of completion, does not provide a guarantee of performance, quality, workmanship or status of the delegate within future work placements.

Orbital Training and Consulting reserve the right to ask any candidate to leave the course if they arrive excessively late or miss any part of the course and/or if it is believed it will impact on the result on completion or affect other delegates. The course fees will still apply.

Orbital Training and Consulting does not accept any liability for delegate belongings whilst they are attending our courses. This includes laptops, books or personal belongings.

This page was last updated 14^th November 2014.